Customer and Medicare FAQs

You can get a new card by visiting the Medicare Replacement Card section of Social Security’s website. Or you can call the Social Security hotline at 1-800-772-1213 (TTY users, call 1-800-325-0778). While you wait for your replacement, you can get a paper verification letter online at mymedicare.gov (if you have an online account) or by visiting your local Social Security Office.

Even with Medicare Supplement Insurance, prescription drug costs are not covered. If you have not already done so, we recommend that you add prescription coverage to round out your benefits. Contact our Customer Success team to learn more.

The Annual Enrollment Period is Oct. 15 through Dec. 7. This is a busy time for Medicare, however, you do not need to take action during this time to keep your Medicare and Medicare Supplement coverage — they will automatically renew.

Depending on which parts of Medicare you have, there are several ways to pay your premiums.

Original Medicare (Parts A & B)

If you draw a Social Security Administration check, then your monthly premium will be automatically withheld from your check.

If you don’t receive a Social Security check, you have to pay your premium separately to the Social Security Administration. You can pay quarterly or use one of the monthly options listed in the Medicare Easy Pay section at medicare.gov.

Medicare Supplement

Private insurance carriers for Medicare Supplement Insurance require a monthly premium in addition to your Original Medicare premium. Most carriers allow you to pay by check, card, or automatic withdrawal from your bank account. Contact your plan carrier to find out their specific payment options.

Medicare Part D

Medicare Part D (drug coverage) also requires a separate premium. Contact your plan directly to find out the payment options.

Keep in mind, you may have the option to have your Part D premium taken from your monthly Social Security benefit. However, this option can be frustrating when switching plans from year-to-year. If too much premium is withheld, it will be paid back to you, but it may take 30-90 days.

There are certain enrollment periods when you can enroll in a Part D plan. The Initial Enrollment Period starts when you first become eligible for Medicare. The Annual Enrollment Period runs from Oct. 15 – Dec. 7 each year. Depending on your situation, you may qualify for additional enrollment windows. Contact us to find out your next opportunity to enroll.